Legal

Terms of Service

Effective date: October 2, 2026

Standard template, pending attorney review.

These Terms of Service ("Terms") govern your use of objectionroom.com (the "Site") and the consulting, training and evaluation services offered by Objection Room ("Objection Room," "we," "us," or "our"). By using the Site, booking a call or purchasing a Service, you agree to these Terms. If you are agreeing on behalf of a law firm or other business, you confirm that you have authority to bind it, and "you" includes that business.

1. Our services

Objection Room provides sales consulting, training and evaluation services (the "Services"), including:

• For law firms: a free Intake Audit and Intake Teardown, the 8-Week Close Rate Program for Firms, the 90-Day Intake Install, and Fractional Intake Director services.
• For individual sales reps: a free Rep Evaluation, a $297 Call Teardown, and the 8-Week Close Rate Program ($1,997 paid in full, or as otherwise offered).

Services are available in English or Spanish. Descriptions, scope and prices on the Site may change at any time but do not affect a Service you have already purchased. Larger engagements may be governed by a separate written proposal or agreement; if it conflicts with these Terms, the written agreement controls.

Objection Room provides business consulting and sales training. We are not a law firm and do not provide legal advice. Law firms remain solely responsible for their own compliance with rules of professional conduct, attorney advertising and solicitation rules, client confidentiality, and call-recording and consent laws.

2. Free evaluations

Free Intake Audits, Intake Teardowns and Rep Evaluations are offered at our discretion, may be limited in number, and may be changed or discontinued at any time. A free evaluation does not create any obligation for either side to enter into a paid engagement.

3. Bookings, rescheduling and no-shows

Calls are booked through our online scheduler (Calendly) or by arrangement with us. Please give at least 24 hours' notice if you need to reschedule or cancel. We may decline or cancel bookings at our discretion. If you miss a scheduled paid session without notice, we may treat that session as delivered. If we need to reschedule, we will offer you a new time.

4. Payments

• Prices are in U.S. dollars and are due before the Service begins unless we agree otherwise in writing.
• Payments are processed by a third-party payment processor. You authorize us and our processor to charge the payment method you provide for the amounts you agree to.
• The Call Teardown fee is credited toward the individual 8-Week Close Rate Program if you enroll, as described on the Site.
• You are responsible for any taxes that apply to your purchase, other than taxes on our income.
• If a payment fails or is reversed, we may pause or end the Service until the balance is paid.

5. The 8-Week Close Rate Program

When you choose to pay in full ("PIF") for the individual 8-Week Close Rate Program, the full program fee ($1,997) is due at enrollment. Where an installment option is offered (currently 2 payments of $1,097), you agree to pay each installment when due, and the total paid will be higher than the paid-in-full price. Program sessions are scheduled across the 8-week period. Unused sessions do not roll over or extend the program unless we agree in writing, except for sessions we reschedule. The program is personal to the enrolled participant and may not be shared or transferred.

The 8-Week Close Rate Program for Firms covers an intake team of up to 5 people for a flat fee scoped on a call and confirmed in writing before the program begins.

6. Refunds and cancellations

[Refund policy placeholder]

Program guarantee for firms: As stated on the Site, if our scorecard for the 8-Week Close Rate Program for Firms does not document leaks worth more than the program fee, the firm receives a full refund. [Guarantee details placeholder: how the scorecard is measured, the deadline to claim, and how refunds are issued.]

7. No guarantee of results

Our Services are educational and advisory. Your results depend on many factors outside our control, including your effort, your market, your leads, your team and how you apply what you learn. We do not promise or guarantee any particular income, close rate, number of signed cases or other result. Any examples, statistics or past results we share are illustrative and are not a promise of future results. Other than the program guarantee for firms described in Section 6, we guarantee the work we deliver (structure, drills and accountability), not outcomes.

8. Your responsibilities

• Give us accurate information and show up prepared for scheduled sessions.
• Share only call recordings and materials you have the right to share, with any consent required from the people recorded, and remove or limit sensitive client details where you can.
• Use the Site and Services lawfully and not to harass, defraud or harm anyone.
• Do not record our sessions without our consent.

9. Confidentiality

We treat the non-public materials you share with us, including call recordings, scripts and performance data, as confidential and use them only to deliver the Services to you. You agree to keep our non-public training materials confidential as described in Section 10. These obligations do not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law.

10. Intellectual property

The Site and all of our content, including our name and logos, scripts, frameworks, scorecards, drills, training materials and recordings we create (the "Materials"), are owned by Objection Room or its licensors and protected by intellectual property laws. When you purchase a Service, we grant you a limited, non-exclusive, non-transferable license to use the Materials delivered to you for your own internal business or professional use. You may not resell, republish, share publicly or create competing products from the Materials. Scripts we customize for your firm may be used by your firm's own team. You keep ownership of the materials you provide to us and give us permission to use them to deliver the Services.

11. Text messages

If you opt in to text messages, our SMS Terms apply. Our Privacy Policy explains how we handle personal information.

12. Third-party services

The Site uses third-party services such as Calendly, HubSpot and Netlify. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services.

13. Disclaimers

The Site and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted or error-free.

14. Limitation of liability

To the fullest extent permitted by law, Objection Room and its owner, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, cases, clients or data, arising out of or related to the Site or Services, even if advised of the possibility of such damages. Our total liability for any claim arising out of or related to the Site or Services is limited to the amount you paid us for the Service giving rise to the claim in the 12 months before the claim arose, or $100 if you paid nothing. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Objection Room from claims, losses and expenses (including reasonable attorneys' fees) arising from your misuse of the Site or Services, your violation of these Terms, or materials you provide to us that you did not have the right to share.

16. Governing law and disputes

These Terms are governed by the laws of the State of [Governing state], without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in [Venue county and state], and you consent to their jurisdiction. Before filing any claim, each side agrees to try in good faith to resolve the dispute informally by contacting the other in writing and allowing 30 days to resolve it.

17. Changes and termination

We may update these Terms from time to time by posting a new version with a new effective date. Changes do not apply retroactively to Services already purchased. We may suspend or end your access to the Site or Services if you violate these Terms. Sections that by their nature should survive (including payment, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification and governing law) survive termination.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. These Terms, together with any written agreement for your engagement and our Privacy Policy, are the entire agreement between you and us about their subject matter.

19. Contact

Questions about these Terms? Contact us:

Objection Room
Email: keven@objectionroom.com
Mail: [Business mailing address]