Legal

Privacy Policy

Effective date: October 2, 2026

Standard template, pending attorney review.

This Privacy Policy explains how Objection Room ("Objection Room," "we," "us," or "our") collects, uses, shares and protects personal information when you visit objectionroom.com (the "Site"), book a call, submit a form, receive text messages from us, or use our consulting, training and evaluation services (together, the "Services").

1. Information we collect

Information you give us

• Contact and booking details: name, email address, phone number, preferred language, and the date and time of calls you book.
• Business details: firm or company name, your role, and information about your intake team, sales process or performance that you choose to share.
• Call recordings and materials: recorded sales or intake calls, scripts, and other materials you send us for an Intake Audit, Intake Teardown, Rep Evaluation, Call Teardown or program session. Sessions may be recorded with notice for coaching and quality purposes.
• Communications: the content of emails, text messages and other messages you exchange with us.
• Payment information: when you buy a paid Service, payment is handled by a third-party payment processor. We receive confirmation of payment and limited details (such as the amount and the last four digits of a card), not your full card number.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit.
• Cookies and similar technologies: see Section 5.

Information from others

If a law firm engages us, recordings or materials it shares may include information about its staff or prospective clients. We may also receive information about you from the scheduling, CRM and other service providers described below.

2. How we use information

• To schedule, prepare for and deliver evaluations, audits, teardowns, coaching and training programs.
• To respond to your requests and contact you about your inquiry, booking or engagement.
• To send appointment confirmations and reminders by email and, if you opt in, by text message.
• To process payments and keep business and tax records.
• To manage our relationship with leads and clients in our CRM.
• To operate, secure, troubleshoot and improve the Site and the Services.
• To send occasional updates about our Services, where permitted by law. You can opt out at any time.
• To comply with law, enforce our Terms of Service, and protect our rights and the rights of others.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

3. How we share information

We share personal information with service providers that help us run the business. They may use it only to provide services to us. Our current providers include:

• Calendly (calendly.com), for online scheduling and booking reminders.
• HubSpot (hubspot.com), for our CRM, email and lead management, and website tracking.
• Netlify (netlify.com), which hosts the Site and processes website form submissions.
• Google Workspace, for email, calendar, documents and file storage. The Site also loads fonts from Google Fonts, which receives your IP address when the page loads.
• Other providers we use to deliver the Services, such as text-messaging, video-conferencing and call-recording, and payment-processing providers.

We may also disclose information (a) if required by law, subpoena or other legal process; (b) to protect the rights, property or safety of Objection Room, our clients or others; (c) with your consent or at your direction; or (d) in connection with a merger, sale or transfer of all or part of our business, subject to this Policy.

Mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

4. Confidentiality of client materials

We treat call recordings, scripts and performance data that clients share with us as confidential. We use them only to deliver the Services to that client and do not publish them or use them in marketing without written permission. Firms that share recordings are responsible for having the right to share them, including any required consent from the people recorded.

5. Cookies and analytics

The Site and the tools embedded in it use cookies, pixels and similar technologies to keep the Site working, remember preferences, understand how visitors use the Site, and connect website activity to inquiries in our CRM. These may include:

• HubSpot tracking cookies, which help us understand visits and link them to form submissions and bookings.
• Calendly cookies, set by the embedded scheduling widget on our booking page.
• Analytics tools, such as Google Analytics, if enabled, to measure traffic and completed bookings.

You can block or delete cookies in your browser settings. Some features, like the embedded scheduler, may not work properly without them. Our Site does not currently respond to "Do Not Track" signals. Where required by law, we honor Global Privacy Control signals as a request to opt out of tracking for that browser.

6. Text messages (SMS)

If you check the SMS consent box on our forms or otherwise agree to receive texts, we will send text messages about your request and appointment reminders. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out. Consent is not a condition of purchase. See our SMS Terms for details.

7. Data retention

We keep personal information only as long as needed for the purposes in this Policy. In general, we keep lead and inquiry information for as long as the relationship is active and for a reasonable period afterward, client records for as long as needed for the engagement plus the period required for tax, accounting and legal purposes, and call recordings and materials only as long as needed to deliver the Services unless the client asks us to keep them longer. When information is no longer needed, we delete or de-identify it. Backups and records held by our service providers may persist for a limited time under their own retention schedules.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy of it.
• Correct inaccurate information.
• Delete your information, subject to legal exceptions.
• Opt out of marketing emails (use the unsubscribe link) and texts (reply STOP).
• Opt out of the sale or sharing of personal information or targeted advertising. We do not sell or share personal information for those purposes.
• Not be discriminated against for exercising these rights.

To make a request, email keven@objectionroom.com with the subject "Privacy Request." We may need to verify your identity before responding, and we will respond within the time required by applicable law. You may use an authorized agent where the law allows. If we deny your request, you may appeal by replying to our response.

10. Children's privacy

The Site and the Services are intended for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

11. Data location

We are based in the United States, and our service providers may process information in the United States and other countries. By using the Site, you understand that your information may be transferred to and processed in the United States.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are material, we will provide additional notice where required by law.

13. Contact us

Questions about this Privacy Policy or our data practices? Contact us:

Objection Room
Email: keven@objectionroom.com
Mail: [Business mailing address]